Shipping policy

Shipping & Delivery Policy — Digital Products

Last updated: May 16, 2026

Scope

This policy applies to all digital products and electronic goods sold through our store, including downloadable files, software licenses, access keys, e-books, digital media, and memberships.

Order processing

Delivery method: All products are delivered electronically (download link, emailed attachment, or account access) — no physical shipping.
Processing time: Most orders are fulfilled instantly or within 1 hour. Some purchases (e.g., manual license issuance or fraud review) may take up to 24 hours.
Payment confirmation: Delivery begins after payment is successfully processed.

How you receive your purchase

Download links: Sent to the email address provided at checkout and/or made available on your account purchases page.
License keys / activation codes: Delivered via email and stored in your account order history.
Account access products (subscriptions, memberships): Access credentials or activation instructions are emailed and/or applied automatically to your account.
Expiration of links: Download links expire after a set period (e.g., 7 days or X downloads). The exact expiration will be shown on the product page and order email.

Email delivery & spam

If you don’t receive an email, check spam/junk folders and any email filters.
Add our sender address to your safe-senders/contacts list to ensure delivery.
If email is not received within the stated processing window, contact support (see Contact section).

Failed delivery & retries

Delivery failures due to invalid email addresses are the customer’s responsibility; we will attempt one resend after the customer updates their email.
For transient technical issues, we will retry delivery and notify you by email.

Refunds & cancellations

Digital products are generally non-refundable once delivered or downloaded, except where required by law or when a product is defective.
If you believe you are entitled to a refund (e.g., non-functional product, duplicate charge), contact support with your order details. We will investigate and, if approved, issue refunds to the original payment method.
For subscriptions: You may cancel future recurring payments at any time. Canceling does not necessarily entitle you to a refund for past billing periods unless stated.

Exchanges & replacements

If a file is corrupted, incomplete, or the license code doesn’t work, we will provide a corrected file or replacement activation code at no extra charge.

Software & activation

Some products may require registration, activation, or third-party services. Delivery only covers provision of the product/license — support for third-party services is the customer’s responsibility unless explicitly stated.
License terms: End-user license agreements (EULA) or terms of use included with the product apply and may limit transfers or refunds.

Taxes & fees

Applicable taxes (sales tax, VAT, GST) are calculated at checkout based on billing information and region and included in your order total.

Customer responsibilities

Provide a valid email address and accurate billing information.
Ensure you have compatible hardware/software to use the purchased product; system requirements are listed on product pages.

Support & contact

For delivery issues, missing downloads, license problems, or refund requests, contact:
fraulick@outlook.com
(include order number and a brief description).
Support hours and expected response time: Mon–Fri 9:00–17:00, response within 48 hours.

Security & privacy

We take reasonable steps to protect digital downloads and license keys and to secure customer data. For details on how we handle personal information, refer to our Privacy Policy at: https://frauLick.com/privacy.

Modifications to this policy

We may update this policy from time to time. Changes take effect when posted; the “Last updated” date will reflect the most recent revision.

Short notices for checkout or product pages.

Retry & manual fulfillment for business customers or bulk license purchases.
Volume licensing, educational or reseller terms.
Beta or early-access disclaimers for pre-release digital goods.
Geographic restrictions (some products may not be available in certain countries).

Shipping Policy - "all other goods"

Processing time

See our Returns & Exchanges policy for details on eligibility, timeframes, and instructions.

Shipping methods & delivery times

Standard Shipping: 3–7 business days (domestic)
Expedited Shipping: 1–3 business days (domestic)
International Shipping: 7–21 business days (varies by destination and customs)

Actual delivery times depend on carrier performance and destination.

Shipping rates

Flat rate: $12.99 for standard domestic orders under $99.00
Free standard shipping for orders over $100.00
Expedited and international rates calculated at checkout based on weight and destination

Order tracking

A tracking number will be emailed once your order ships. Use the carrier’s tracking page to view delivery status.

Multiple shipments

If items in your order ship from different warehouses, they may arrive separately with separate tracking numbers.

Customs, duties & taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These are the recipient’s responsibility.

Address changes & failed deliveries

Please provide a complete, accurate shipping address at checkout.
We cannot guarantee address changes after an order is submitted. Contact customer support ASAP; we’ll attempt to update the address but cannot promise success.
If a delivery fails and the package is returned, re-shipping fees may apply.

Lost, damaged or incorrect items

Inspect packages upon delivery. Report damaged or incorrect items within 7 days to customer support with photos and order details.
If a package is marked delivered but you did not receive it, contact customer support; we will open an investigation with the carrier.